Refund policy

Returns & Exchange Policy

Consumer Guarantees (ACL Statement):

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns:

  • We offer a 21 day return period for change-of-mind purchases.

  • To be eligible, activewear must be unworn, unwashed, and in its original packaging with all tags attached.

  • For hygiene reasons, certain items such as [e.g., undergarments or socks] cannot be returned for change of mind unless faulty.

Faulty Items:

  • If an item is faulty (e.g., stitching failure, fabric transparency issues not disclosed), we will cover the cost of return shipping and offer a repair, replacement, or full refund at your election for major failures.

Size Guide & Fit Disclaimer

Accuracy of Information

We provide detailed size charts and fit recommendations (e.g., "True to Size," "Compressive Fit," or "Size Up") to assist you in making the best choice. While we strive for absolute accuracy, these measurements are provided as a general guide only.

Style-Specific Variance

Please be aware that:

  • Fabric Composition: Different materials (e.g., Nylon/Spandex vs. Polyester blends) have varying levels of elasticity and may feel different on the body despite having the same measurements.

  • Manufacturing Tolerances: In accordance with industry standards, a small margin of variance (typically +/- 1-2cm) in garment measurements may occur during the manufacturing process.

  • Visual Representation: Models featured in our imagery and videos (such as our Size 10 representative) are intended to show the movement and drape of the fabric. Fit may vary based on individual body proportions (height, torso length, and limb proportions).

Customer Responsibility

It is the customer’s responsibility to review the size guide before purchasing.

  • Fit is not a Fault: A garment not fitting an individual as expected does not constitute a "major failure" or "manufacturing fault" under the Australian Consumer Law.

  • Return Shipping: If an item does not fit and you wish to exchange it for a different size, the return will be processed under our Change of Mind Policy, and return shipping costs will be the responsibility of the customer.